Coop FAQ for pet groomers

The customer pays through a Stripe Checkout page. Connect your own Stripe account in Settings and the funds land straight in your balance — we never take a platform fee. Until you connect one, Coop cannot create deposit links for your salon, so no deposit is taken at all. Connecting Stripe takes about 5 minutes.

No. Texting is unlimited on every plan — there's no per-message meter and no surprise bill at the end of the month. Texting isn't part of the free trial, though: your salon gets its own number once you subscribe, and the phone carriers vet every new sender before it can send. That takes about two weeks, and we'll email you the moment your number is live.

You can export all your data (customers, pets, appointment history, payment records) from Settings at any time. If you cancel, your data stays accessible for 30 days and is then permanently deleted. We never sell it, share it, or use it to train any model.

Yes, for free. We'll import your customers, pets, and appointment history from your current tool before your trial starts — you don't have to lift a finger. Most migrations take under 24 hours.

Both. The booking page, deposits, calendar, and pet records work the same whether you run a van or a shop. Mobile groomers lean hardest on the deposit — the customer has money down before you make the drive.

Google Calendar won't take deposits, track vaccine expirations, send Report Cards, or keep a paid/refunded ledger for your bookkeeper. iMessage won't auto-send reminders or let several groomers share one number. Coop does all of it in one place.

FeeFee is the voice that answers your shop's phone when you can't. She's software — an AI that runs on your hours, your services, and your calendar. She's not a person, and we don't pretend otherwise. She answers every call 24/7, books the appointment on your calendar, texts the customer your deposit link so the slot is paid for, flags an expired vaccine on the call, and takes a message when she can't book. We set her up for you on a 15-minute call: $249/mo all-in, which is the Pro plan plus FeeFee on one bill.

She isn't included — she's an add-on to Pro, with her own price. FeeFee is $249/mo all-in: that's the $99 Pro plan plus FeeFee ($150), on one bill. She runs on Coop — your services, your hours, your calendar all live here, and that is where she books — so there is no version of her that leaves your book somewhere else. Billed monthly, cancel anytime. There's no free trial of FeeFee and no buy button, because she isn't self-serve: we build her from your services, your hours, and your calendar on a 15-minute call, then hand you the number. The $69 Basic and $99 Pro plans are the CRM only — they run your book, but they can't pick up the phone. (There's no Basic + FeeFee — she's a Pro add-on.)