This page documents how Coop collects consent before sending any text message. It is a static copy of the consent step that appears on every Coop booking page, published here so it can be reviewed without an account and without JavaScript.
Text messages are sent by Coop, a product of RE Solutions Group, LLC, a company based in the United States, from a phone number that RE Solutions Group, LLC owns. Coop is a customer-management platform for independent pet-grooming businesses, and it sends these messages on behalf of the grooming business a pet owner has booked with.
Recipients are the pet-owner clients of grooming businesses that use Coop, and only those who have given express consent through one of the three paths below. Messages are transactional and relate to a specific appointment: appointment reminders, deposit and payment links, deposit-hold reminders and release notices, and vaccine-expiry notices. Coop does not send marketing or promotional text messages.
Consent is collected in exactly three ways, described below. There is no keyword opt-in and no QR code. Consent is never purchased, rented, or transferred, and it is never shared between grooming businesses.
A pet owner books through the Coop-hosted booking page for the grooming business they have chosen. They enter their mobile number, and must tick the consent box below. The box is unchecked by default, is never pre-selected, and the booking cannot be submitted until it is ticked.
Shown above exactly as it appears on the live booking page for Kitchen's Grooming Co. On another business’s booking page, that business’s name appears in its place. The copy above is a static reproduction and is disabled — it submits nothing. The live, interactive checkbox is on the real booking page at coop.feefeeai.com/book/kitchens-grooming-co.
When a pet owner calls a grooming business that uses Coop, Coop’s AI receptionist may answer and book the appointment. Before it takes the booking it asks for express consent — whether it is okay to text a link to pay the deposit and hold the spot, plus a reminder before the appointment — and tells the caller that message and data rates may apply and that they can reply STOP at any time. The caller must answer yes. The consent is captured on the recorded call and stored against the booking record with the date, time, and call identifier. If the caller declines, no booking is taken by phone and no text is sent.
A grooming business may add an existing client’s mobile number to Coop. Before Coop will text that number, the business must tick an attestation, unchecked by default, confirming that it has already obtained that client’s express written consent to receive appointment texts, and recording where and when that consent was obtained. Coop stores the attestation and will not text a number that does not have one.
Every message includes Reply STOP to opt out. Replying STOP ends all messages immediately. Replying HELP returns contact information. Message frequency varies. Message and data rates may apply.
Mobile phone numbers, opt-in information, and messaging consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Full detail is in the Privacy Policy, alongside the Terms of Service.